Grandstream2-FXS Port Analog Telephone Adapter (HT802)

Background information:OBiTALK discontinued, on 6/7/2022, support for a variety of Obihai devices, including the OBi110 that we have been using as our VoIP ATA. As the result, we no longer had VOIP service from Anveo for our telephones and fax machine.We had been using our OBi110 for years, for both voice and fax communication, with our Anveo obitalk account. In particular, our fax machine worked fine with this set up.Based upon information from Anveo. we purchased the Grandstream HT-802 as a replacement for the Obi110. I was not able to obtain detailed open print or even sufficient) information anywhere 2 get the HT-802 to work with my Anveo account.It turned out that there was no way to get the HT-802 to work with my Anveo Obitalk account. With significant (and exceptionally good) assistance from the Anveo support rep, was able to get the HT-802 to function, however, it turns out that the HT-802 likely does not support fax communications, even at the reduced speed VoIP communications rate configuration of the fax machine, 9600 baud. By the way, Grandstream does not offer support for the HT-802. You may be able to obtain some support from the Grandstream online forum, however, if you do receive responses to your questions , the responses may be slow in coming.Outline of setup/configuration steps:Note: the following assumes that you have using Anveo as your VoIP service provider. If you have been using a different VOIP service provider, the following, in all likelihood, does not apply to you.1. The first thing that you are going to need to do is open a support ticket with Anveo, as many of the steps that are required to convert from and Obitalk account using an OBi110 to “regular” Anveo account using a Grandstream HT- 802, require Anveo to implement.2. Ask Anveo to convert your oi talk account to a “regular” “free” account. Ask them to credit the unused dollar amount portion of your obitalk account back to your account so that you can use for your “regular” account.3. You may need to change your IVR/Call Flows to the default call flow. (My call flows that worked with obitalk/OBI110 no longer functioned correctly with the HT-802.) Anveo support can make this change for you.3. Log into your account at Anveo:3a. Note your Anveo account number. This is your SIP User ID3b. In “SIP Registration Details: Note the part that follows the “@”of your SIP URL. Mine was “sip.anveo.com:5010 “ You will need this to configure the HT-802.3c. In “SIP Registration Details: Note your password. You will need this to configure the HT-802. (The SIP password is assigned by Anveo and is not the same as the password to log in to your Anveo account.3d. In the Call Security menu, increase “Block calls with call rate more than” to $0.044. The only screen that I had to configure at the webpage for my HT-802 was at the FXS1 tab. My configuration was as follows:Summary of FZS1 configuration for Anveo for the HT-802:Primary SIP Server: sip.anveo.com:5010SIP User ID: your Anveo account numberAuthenticate ID: your Anveo account numberAuthenticate Password: your Anveo SIP passwordName: Your nameMaximum Number of SIP Request Retries:4SIP T1 Timeout: 1 secSIP T2 Interval: 4 sec5. After you have configured the HT-802, the Status tab should show Port Status = “Registered”6. After your HT-802 shows the status as registered, verify the following:6a. Ability to make outgoing telephone calls. Note: You will need to add a one at the beginning of the telephone number that you are dialing. Example: 1-123-456-78906b. Ability to receive telephone calls. Note: the ringing that the calling party hears may have second ring delayed by a few seconds. This is normal.6c. The following applies if you were paying Anveo for the optional E911 service. Make a test call to your local 911 and verify that they have the correct address for you.7. For sending and receiving faxes, plan to use the functionality from your Anveo account as your fax machine will likely not work with the HT-802.Good luck!

These units work very well. There are a couple parameters that have to be changed. The instructions are straight forward and tech support is very helpful. Be sure to hit save once you change the communications parameters under each tab. If you click on a different tab without saving your changes, they will be lost. If you are comfortable with setup software for devices, it should take you about 20 minutes. Have tech support at the VOIP provider send you the field names to change and the values you should input or select. I found it easier to use the phone you connect it to in order to get the IP address, then type the IP address into your computer browser. This unit must be plugged into the same switch as your computer.

I have purchased a total of 3 HT802 Grandstream VoIP adapters. The original one had a default username of admin and default password of admin. The newer HT802 v2 that are now shipping have a unique password printed on the back of the device. The username is still admin, but you must login with the unique password to provision it. You will be required to set a new password when you first login. Unfortunately, one of the newer v2 devices I had wouldn't allow me to login using admin or the unique password. I rebooted it and still couldn't login. Wasted a lot of time. Tried the 2nd device (ordered the same week) and had no trouble at all. Apparently, one of the devices was either defective or associated with the wrong password. I'll have to send that one back for a replacement. The earlier version has been in use for years (with voip dot ms service) and worked flawlessly.

Used with voip.ms - Canadian VOIP company. Home phone transfer to voip.ms went smoothly and they provide good directions on how to configure the ATA to work with their system.- only issue I had is the ATA can provide caller id but that did not work with voip.ms so had to use their default.- phone quality is very good

Product is defective. I have been trying to access Configuration Page for the last 2 months. Been unable to login to the device. Kept logging out because of password. This is the Grandstream HT802.