AV Access Docking Station Dual Monitor KVM Switch for Laptop&Desktop,Type-C Charging for Laptop,Ethernet,EDID,with HDMI & DisplayPort,USB-C MST Dual 4K@60Hz, 1080P@240Hz, 2K@144Hz, USB 3.0, Aluminum

I don't usually write reviews, but for this one I wanted to share my two cents. KVMs and docks, especially at high resolutions and refresh rates, are really finicky and hard to get right. This one works well. It does what it says it does, which for this type of hardware is all you can ask for. To all the people complaining that this doesn't work, at the bandwidth that this device works with (and higher bandwidth devices) you have to remember that the KVM is just one piece of the setup. Let me explain:- You need to make sure the laptop/PC you are plugged into (ports, drivers, GPU, etc) are at the spec. It's valuable to look at the USB port specs on your device. Make sure that you aren't plugging an HDMI 2.0b cable into a lower version, or something like that. Adapters (HDMI to DVI) can also automatically downgrade. With the laptop cable, USB-C is just a port, make sure that all the protocols that need to be implemented are there.- Ensure you have high-quality cables rated for the required specifications. You can't expect HDMI 2.0b resolutions (without issue) if you are using a low-quality cable or an older version cable. It's honestly worth it to go up versions for future proofing and headroom. Cables nowadays are a significant portion of an entire desktop setup and not just as plug-and-play as they used to be.- Make sure the monitors you are using support the specifications too. The whole setup from Monitor -> cable -> kvm -> cable -> laptop/pc has to be up-to-spec and high quality for high-resolution things to work flawlessly now-a-days. Even then, the newer 4K+ monitors, usually only have one port that supports max resolution with all the bells and whistles. Make sure you read the documentation for the monitor.- Another thing to look out for is USB limits. You can only have 5 "hubs" daisy-chained before the USB protocols falls apart. Even then, that's if the cables you have are good enough, they can maintain signal integrity through all of that. Some cables count as hubs, and some devices (like this KVM) count as multiple.The KVM comes with some cables, but honestly, do yourself a favor and buy some high-quality ones that are versions above what you need. I can't stress enough how important cables are now. Take this from someone who runs a 7680x2160@240hz monitor switching between multiple devices that are in entirely different rooms >50 ft away. I use hubs/docks/kvms, most importantly some good fiber optic cables. I bought this device for my wife, and it fits her needs perfectly.

Why did you pick this product vs others?:I needed a laptop and desktop combo and this item had great reviews. I have had this for a long time and twice I have had to contact support.The first time they pointed out it was an issue with my laptop. The second they provided an update.Not only has this product been very top notch and the support is even betterThis item is just 100% amazing and the company is even betterDocking station:Switching back and forth is easier on here than anything.

I've been using this for 3 months now daily for work. I wanted to give it some time before leaving a review and run it through it's paces.The Good1. Love that it charges the laptop when hooked up.2. Easy setup and connections without having to use all kinds of adapters.3. Clean desktop space and easy to switch between computers.The not so Good1. Sometimes it doesn't recognize the dual monitors and only one registers. You have to shut off the monitor it doesn't recognize and turn it back on, then it works.2. If the other computer you're not using is on and then goes to sleep, it causes both monitors to black out for about 3 seconds. They then turn right back on with the signal with the computer you are using.

PROS: Don’t know it never worked. Trying to give them a benefit of the doubt I bought a second thinking the first might have been a fluke. When I tried to get a refund for one of them support never helped me. See CONS:CONS: I can switch from one computer to another; however, when I switch it back, I get snow on the screen (Like the old analog TV snow). I have to restart everything. The switching then failed. I called support and they treated me horribly. The KVM switch would also get really hot and acted like it was trying to pull data from the inactive computer even when I was not switched to it. I called support for help. When support answered the phone, I calmly described my issues. The guy responded by saying "Oh such a shame you are having trouble...have you tried plugging it in. It won't work if you don't plug it in". One might assume he was trying to help by starting at the basics; however, the issues I described could only exist if I had power to it and was using it. I went ahead and calmly answered the question and told him everything is plugged in correctly. I then proceeded to restate the symptoms. He then responded. "Oh well, I guess there is nothing you can do, what do you want me to do about it?". I was taken aback by this response. I explained that I just paid $259 for this switch…I even purchased it a second time thinking the first one was bad then planned on returning it. The second one did the exact same thing only to fail a few months later. I told him that I was replacing a generic brand KVM switch that only cost $79 that lasted me for years of good use. I asked him why he wasn’t helpful…with what I paid for the switch AV Access should be able to assist me. He responded by saying “Sorry about your bad luck, looks like you are out of money…why don’t you just go buy the generic brand then”. Based on this experience, I will never purchase from AV Access again, even if they are the only ones to offer switches in the future, I would look for another alternative. You took advantage of me and got your money, but it is a one-time deal. You won’t fool me again. AV Access is a garbage company that sells garbage and provides garbage support.