eufy Security5-Piece Home Alarm Kit, Home Security System, Keypad, Motion Sensor, 2 Entry Sensors, Home Alarm System, Control from The App, Links with eufyCam, Optional 24/7 Protection

Por muchos años e instalado sistemas de seguridad de marcas reconocidas entres ellos DSC, 2GIG, HONEYWELL, entre otros, recientemente como solucion rapida para un familiar adquiri este sistema. Y debo reconocer que el producto me parece de buena calidad en materiales, la aplicacion tiene buenas alternativas, aunque pudiera estar levemente mas organizada, pero oftece excelente herramienta y apesar de ser una solucion economica es confiable una vez conozca bien sus funciones. De igual forma su instalacion y programacion es bien facil.

The item is as describedand I got my order in a timely manner.

Want a security system YOU control with the OPTION for proffesional surveillance and NO MANDATORY monthly fines? You've found your place. I was even happier to know they are connected with ANKER. The amazing tech company I can't stop applauding. (I know them best for power banks and earbuds)Alas, you're here for a real review, so here is why I marked 4 STARS.PLEASE NOTE: I started with two 2k solocams. PRIOR to this keypad security kit. I haven't been this excited about a product in years. In fact I hardly EVER make reviews. It sounds too good to be true. The price... the no monthly fees... down to the easy accessibility from my phone. Lets just say it isn't all easy though. Upon setting up the security system with the keypad like above, it refused to connect to my cameras saying "add homebase before adding" which i very much had attached to my account. After several hours on the app intermittently, i threw up the white towel and called the company for assistance. They had an option to call back rather than me wait. Thank goodness too! Life comes at ya fast!Anyways, after a pleasant conversation with a representative and some renewed braincells, It was concluded that I had 2k solocams with a homebase 2 which wasn't compatible... bummer but not the end of the world. The cameras still work and I still get notifications for anything detected or look when I please. The only downside is that it's not grouped together in the commands with the homebase 2. Later on though, and the biggest contribution to the lost star, the motion sensor with the security kit didn't connect like the door sensors... similar to the cameras it kept saying "add a homebase" so I assumed it wasn't compatible either. Until I tried again a few days later and it was connected in a matter of seconds. It sounds like a glitch that my account didn't recognize my homebase. Hopefully when I can get a homebase 3 that issue was taken out! I love the service so far and can't wait to decorate my house with all the lovely additions! I'm raving to everyone! Just be sure to check compatabilities.

This system is a great option for small apartments. The app interface is easy to navigate and has customizable security settings for all devices. The alarm is loud, especially in a small space. I’d imagine the complaints of inadequate volume apply more in a larger space. It is a self-monitoring system and does require WiFi, but it will still notify you when you’re away from home. All and all, it’s an easy and affordable way to have peace of mind.

It is great. Works perfectly. Easy to install and setup.

I spent over $400 on what I thought was a full Eufy home security setup. I bought the HomeBase 2, the 5-piece sensor kit, smart lock, doorbell camera, outdoor camera, chime, and more. I expected to feel safe in my home. Instead, I got a system that can barely be heard and a support team that doesn’t even understand how their own products work.Only the HomeBase 2 makes a sound when the alarm is triggered. None of the sensors, cameras, or other components ring. Just one small box with a 100 dB siren sitting upstairs next to my router. I live in a two-story home. One day the alarm rang for hours and I didn’t even notice. Neither did my neighbors. What kind of security system is that?When I contacted customer service, I explained everything clearly. I gave them the facts, the issue, and the exact solution. Their replies were insulting. They asked me if I had tried turning up the volume. I had. They told me to try different alarm tones. I had. They told me to move the HomeBase, even though I clearly said it had to stay next to the router. Then they told me to use my doorbell camera as a siren, which is connected to a chime and would go off with every passerby. It’s not even linked to the HomeBase alarms. That suggestion made no sense at all.Then came the most ridiculous part. They actually asked me if my house had walls. Yes, my house has walls. That’s how houses work. If your product can’t be heard through a wall, it’s not fit to be called a security system.It got worse. They asked if my motion sensors and entry sensors made noise. These devices do not emit sound. They never have. It’s shocking that their own support team doesn’t even know how their products function. That’s basic information and they clearly didn’t have it.They also told me Eufy doesn’t make a separate siren. I had to send them a link to their own siren listed on Amazon before they even acknowledged it existed. I asked for two of them to be sent to me as a fair resolution. After dodging the request with emotional reassurances and irrelevant replies, they just stopped responding.To make things even more frustrating, one of the cameras I bought wasn’t compatible with the system. I only found this out through trial and error, because the product description doesn’t mention it. Nowhere does it say it won’t work. That’s on them.There’s no actual customer service number. You’re left emailing support reps who don’t read your messages, don’t know the products, and give you useless copy-paste responses while stalling you into silence.I handed them the solution. I explained the problem from day one. I did all the work for them. The moment I had an airtight case and knocked down every excuse they had, they disappeared.If you want a system that’s reliable, loud, and backed by people who care about your safety, this isn’t it. The design is flawed, the listings are misleading, and the customer service will waste your time until you give up. I regret buying this. You will too.Update: After weeks of trying to work with Eufy support, I was offered a refund that doesn’t even cover the cost of fixing the problem. I asked for two sirens so the system could function properly, or a refund to cover the actual price. They refused both and closed the case. Since I pointed out the siren was on Amazon, it was suddenly removed and now only shows up on their website. I gave them every chance to resolve this and they chose not to. Think twice before trusting this system to protect your home.